365 Juana Privacy Policy –
We Keep Your Data Secure

1. Information We Collect

When you sign up and use 365 Juana, we collect certain personal information to verify your identity, process transactions, and deliver a smooth gaming experience. Here's a straightforward breakdown of what we gather:

Registration Information: When you create an account, we collect your full name, date of birth, email address, mobile number, and your chosen username and password. We need this basic information to set up your 365 Juana account and comply with know-your-customer (KYC) requirements under Philippine law.

Identity Verification Documents: As part of our KYC process, we may ask for a government-issued ID (like your PhilSys ID, passport, driver's licence, or UMID), a selfie, and proof of address. This is standard practice for licensed online gaming platforms in the Philippines and helps protect you from fraud and unauthorised account access.

Financial Information: When you make deposits or withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO, BPI, UnionBank online banking, or Visa/Mastercard, we record transaction details including amounts, timestamps, and payment method references. We do not store full card numbers — those are handled securely by our payment processors.

Device and Usage Data: We automatically collect certain technical information when you use our site — your IP address, browser type, operating system, device identifiers, and which pages you visit. This helps us improve site performance and detect suspicious activity like multiple account creation or bot behaviour.

Cookies and Tracking: We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse how players navigate the site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

2. How We Use Your Information

365 Juana uses your personal data only for legitimate purposes directly related to running a safe, fair, and enjoyable gaming platform. Here's specifically how we use what we collect:

• Account Management: To create and maintain your 365 Juana player account, verify your identity, and keep your profile up to date.
• Transaction Processing: To process your deposits and withdrawals in Philippine Peso (₱) safely and accurately across all supported payment channels.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
• Security and Fraud Prevention: To monitor for suspicious activity, prevent unauthorised access, and protect your account and funds.
• Legal Compliance: To meet our obligations under the Philippine Data Privacy Act of 2012, PAGCOR regulations, and anti-money laundering (AML) laws.
• Promotions and Bonuses: To notify you of exclusive 365 Juana promos, welcome bonuses, referral rewards, and special events — but only if you've opted in to marketing communications.
• Service Improvement: To analyse usage patterns, fix bugs, and improve the overall experience on 365juana.com.
• Responsible Gaming: To identify signs of problem gambling and reach out to players who may need support or account restrictions.

We only use your data in ways that are consistent with the purpose for which it was originally collected. We will not use it for anything else without letting you know first.

3. When and With Whom We Share Data

We are very careful about who gets access to your information. 365 Juana does not sell your data. We share it only in these specific, necessary circumstances:

All third-party partners we work with are contractually required to handle your data securely and only for the specific purposes stated above.

4. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Philippine law.

• Active Accounts: Your data is kept for the full duration your account remains active on 365 Juana.
• Closed Accounts: Following account closure, we retain your records for a minimum of five (5) years to comply with PAGCOR and AMLC regulations.
• Transaction Records: Financial transaction data is stored for at least seven (7) years as required under Philippine tax and financial reporting laws.
• Marketing Data: If you unsubscribe from marketing communications, we will remove your contact details from our mailing lists within thirty (30) days.

After the applicable retention period, your personal data will be securely deleted or anonymised so it can no longer be linked back to you.

5. Your Data Privacy Rights

As a 365 Juana player and a Philippine data subject under RA 10173 (the Data Privacy Act of 2012), you have the following rights regarding your personal information:

• Right to be Informed: You have the right to know what personal data we collect and why we collect it — which is exactly what this policy is for.
• Right to Access: You can request a copy of the personal data we hold about you at any time. Just send a written request to our support team.
• Right to Rectification: If any of your details are incorrect or outdated, you can update them in your account settings or ask us to correct them.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (such as AML and PAGCOR compliance).
• Right to Object: You can object to the processing of your data for marketing purposes at any time by unsubscribing or contacting support.
• Right to Data Portability: In certain cases, you may request a structured, commonly used format of the personal data you provided to us.
• Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via email at privacy@365juana.com. We will respond to all requests within fifteen (15) business days.

6. Cookies Policy

365 Juana uses cookies to make our site work properly and to give you a better experience. Here's what each type does:

• Strictly Necessary Cookies: These are essential for the site to function. They handle things like keeping you logged in and remembering your session. You can't disable these without breaking core site features.
• Performance / Analytics Cookies: These help us understand how players use 365 Juana — which pages are popular, where people drop off, and how fast pages load. All data is aggregated and anonymised.
• Functional Cookies: These remember your preferences such as language settings, your preferred payment method, or your notification settings to personalise your experience.
• Marketing Cookies: Only if you've opted in, these cookies help us show you relevant 365 Juana promotions and offers. You can opt out at any time through your account settings.

You can control cookie settings through your browser. Note that blocking certain cookies may affect how some parts of our platform work.

7. How We Protect Your Data

Keeping your account and personal information secure is a top priority at 365 Juana. We have implemented multiple layers of security to protect you:

• SSL/TLS Encryption: All data in transit between your browser and our servers is encrypted using up-to-date SSL/TLS protocols.
• Secure Password Storage: Passwords are hashed using strong cryptographic algorithms. Our staff cannot see your actual password — ever.
• Two-Factor Authentication (2FA): We offer 2FA to add an extra layer of security to your login process. We strongly recommend enabling it.
• Access Controls: Only authorised 365 Juana staff who need access to perform their job responsibilities can access personal data, and all access is logged and audited.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration tests to identify and fix potential security weaknesses before they become issues.
• Incident Response Plan: In the unlikely event of a data breach, we have a clear plan in place to contain the incident, assess the impact, notify affected users, and report to the NPC within the required timeframe.

While we take every reasonable measure to protect your data, no online system can guarantee absolute security. We encourage you to also play your part by using a strong, unique password and never sharing your login credentials with anyone.

8. Minors and Age Verification

365 Juana is strictly for adults aged 21 years and above in the Philippines, as required by PAGCOR regulations. We do not knowingly collect personal data from anyone under the age of 21.

During registration, we require you to confirm your age and submit government-issued identification for verification. If we discover that we have inadvertently collected data from a minor, we will immediately close the account, refund any remaining balance, and delete all associated personal data.

If you believe a minor has registered on our platform, please notify us immediately at privacy@365juana.com so we can take prompt action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. When we make significant changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Send a notification to your registered email address
• Display a notice on the 365 Juana homepage for a reasonable period

Your continued use of 365juana.com after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please stop using the site and contact us to close your account.

10. Contact Our Data Protection Officer

Got questions about this Privacy Policy or how 365 Juana handles your personal data? Our Data Protection Officer (DPO) is here to help. You can reach us through the following: